Quality Management

This Breaking Boundaries module, will draw from the expertise and best practices of OSRAM Opto-Semiconductors to help participants better understand and effectively apply the principles of Quality Management at their workplace. The methodologies aim to assist organisations achieve operational improvement as a critical system to ensure product and service consistency, and high customer satisfaction.

                  ITS OBJECTIVES
     Upon completion of this module, participants will be able to:
                  • Define Quality Business Processes
                  • Understand the roles and functions of Quality Assurance
                  • Effectively apply the principles of Quality Management at their workplace                  



Mr Soong Loy Weng (Roy) is the Senior Quality Manager of OSRAM Opto-Semiconductors and has more than 15 years of experience in Quality Assurance (QA). He was involved in the QA of Semiconductors - IC Assembly for 5 years before moving to OSRAM where he was responsible for the QA of Opto Semiconductors - LED Assembly as well as Opto Semiconductors - LED Wafer Fab in Penang and Regensburg, Germany. He then undertook a 3-year work stint in Quality Technical Service Support in San Jose, California before returning to Penang. Roy’s QA experience and job scope includes Customer Complaint Management, New Product Qualification, Reliability Monitoring, Incoming Quality Control, In-Process Quality Monitoring, Outgoing Quality Control, Failure Analysis and Quality System.


• Quality Management System
• Quality and Reliability Control Systems
• Excellent Change Control System
• Supplier Improvement Program and Recognition
• New Product Quality Management Tools
• Customer Management and Commitment


• Senior Engineers and Engineers in Quality Department and personnel from other departments that require
  better understanding of Quality Management Systems.

Date           : Upon Request
Time          : 9.00 am  5.00 pm
Fee            : RM800 per pax
HRDF         : SBL scheme  
Venue        : PSDC



For more information please contact Ms Tan Bee Hean (604-643 7909 ext. 524) or email breakingboundaries@psdc.org.my