Essential Supervisory Skills (PDT 108)

12 September 2017 - 13 September 2017

ESSENTIAL SUPERVISORY SKILLS (PDT 108)

INTRODUCTION
Managing and leading people successfully in today’s extremely rapid and often bewildering pace is a critical requirement for any supervisor. To get the best out of people, to understand and demonstrate what it means to be a leader, to build a total quality winning team, to motivate and develop their people, to show initiative, be pro-active and to act as role models by example are what this two-day highly interactive training program teaches when they return to their workplace.

OBJECTIVE
Upon completion of the two-days program, participants will be able to
• Recognize self-awareness and sensitivity to others
• Practice using leadership processes and skills
• Enhance interpersonal effectiveness by handling difficult people / situations
• Solve people problems effectively and making correct timely decisions
• Apply the techniques required to motivate employees to higher achievements building loyalty & commitment in a winning team
• Understand process planning and time management
• Acquiring essential skills for effective problem solving

COURSE OUTLINE
1. What is Supervision?
    • The Supervisor's Role
    • Others' Expectations of the Supervisor
    • The Foundations for Good Relations
    • How To Get The Best Results Thru People

2. Self-Management Skills
    • How Does The Supervisor See Himself or Herself?
    • How His Behavior & Communication Styles Affect His or Her
    • Leadership Style
    • What is Integrity?
    • The Need For On–Going Learning

3. Task Management Skills
    • Setting Goals & How To Achieve Them
    • Effective Process Planning and Time Management
    • What Does Accountability Mean
    • Essential Skills for Effective Problem Solving

4. People Management Skills
    • Intro to Personality Types
       - Handling Different Personality Styles
    • Communication & Its Effects
    • How to Improve Communication Effectiveness
    • Do's and Dont's of Active Listening
       - Motivating Self and Employees
       - Building employee commitment

5. The Supervisor’s Role in Building A Winning Team
    • Understanding Teams
       - Using teamwork to increase Productivity
    • Building A Winning Team
       - Power of collaboration with others (outside the team)

6. Their Action Plans After the Program

TRAINER’S PROFILE
Michael Lim, a Master in Industrial Management graduate, has 28+ years of extensive practical experience having held various local and regional positions as manufacturing operations manager, senior Asia Pacific learning and development manager and senior Asia Pacific leadership development program manager in multinational companies.
His expertise covers manufacturing, quality (including ISO audits) and productivity improvement processes & tools; human resources and organizational development and learning strategies/processes such as people participation and empowerment processes, human resources processes & programs eg. TNA, performance management, leadership development, talent management and succession planning.
He facilitates strategic planning sessions at both organization and functional department levels. (Beneficiary companies: Motorola, Dell, Esquel, Komag, and Antah Schindler).
Michael also conducts executive coaching for managers and directors using the 1800 and 3600 feedback survey process. (Dell)

He designs, develops, customizes and delivers training programs (covering diverse areas such as soft skills, leadership and manufacturing programs, teambuilding, etc) Certified trainer for:
• Train the Trainer (PSMB)
• DDI’s Certified Assessment Center Assessor, Techniques for Empowered Workforce, Interaction Management,
• Learning Map (Roots Learning, USA),
• Advanced Dialogue Skills (Dialogos Consulting, MIT, USA),
• Teambuilding (PSDC and Dell),
• CoRT Thinking (Edward de Bono’s ),
• Motorola Certified Instructor, and Certified Trainer (PSMB, Malaysia)
• Executive Presentations (Dell)
• Leadership Imperative programs (Dell) and Coaching and Feedback Skills (Dell)
• Business and Financial Acumen (Dell)
• Individual Dignity Entitlement (Motorola’s employee engagement program)
• Manufacturing Cycle Management (Motorola)
• Participative Management Process (PMP, Motorola)


DURATION
2 days (9.00am – 5pm)

COURSE FEE
Program 100% Claimable under SBL Scheme
PSDC Members: RM 740/pax
Non-Members: RM 810/pax

All prices listed above are subject to GST effective 1 April 2015.

DATES
17-18 March 2016
21-22 June 2016
20-21 September 2016
14-15 December 2016

Training dates subject to change