8D Problem Solving (PST101)

17 August 2017 - 18 August 2017

INTRODUCTION
One of the greatest challenges to today’s industries and companies is how to change the way our employees work; improve their problem solving skills & techniques and productivity. To achieve this, they must be well equipped with the right knowledge and method to work towards the appropriate process of solving problems effectively.
Problem solving techniques for Technical Staff will expose your technical personnel, engineers and technicians towards a more systematic and efficient way of solving process and machine-related problems.
Various case studies will be given to illustrate the application of the techniques learned.

OBJECTIVES
Upon completion of this workshop, participants will be able to:
• Analyze a situation in a more objective manner
• Apply the basic problem solving techniques in their work environment
• Solve any technical problem in a more efficient, effective and productive manner

COURSE OUTLINE
MODULE 1: FIRST D – FORM TEAM
• Select appropriate team members
• Rules and Regulations for team members

MODULE 2: SECOND D – DEFINING A PROBLEM STATEMENT
• Pitfalls to avoid
• What is the impact to the company?
• Is the problem a real issue?

MODULE 3: THIRD D – HANDLE EMERGENCY PROBLEMS AND ADDRESS IMMEDIATE PROBLEMS
• Deriving immediate solutions
• Monitoring results

MODULE 4: FOURTH D – FINDING ROOT CAUSE
• Grasp the present status
• Collect data to support understanding of the present status
• Go to “Gemba”
• Looking at actual changes of the process or machine involved

MODULE 5: FIFTH D – GENERATE AND TEST POTENTIAL SOLUTIONS
• Analyse the problems
• Stratification of problems into further details
• Application of Matrix Diagram to view the problems in microscopic details
• Confirming the causes
• Application of Why-Why Analysis
• Application of Physical Mechanism Analysis
• Improvement, Deriving Countermeasures and Permanent Fix Solution
• Application of Correlation Studies
• Application of Mistake Proof techniques
• Deriving an Engineering Solution
• Things to beware when making decisions

MODULE 6: SIXTH D – DEVISE AND IMPLEMENT A PLAN OF ACTION
• Systematic of implementing a set of corrective actions
• Pitfalls to avoid

MODULE 7: SEVENTH D – PREVENT PROBLEM RECURRENCE
• Evaluating Results and Review
• Analysis on the effectiveness of all corrective actions
• Determine the next course of actions based on the results
• Monitoring and Standardization
• Set up a monitoring system
• Review progress and determine next improvement items

MODULE 8: EIGHTH D – CONGRATULATE TEAM AND CELEBRATE RESULTS
• Appropriate recognition and celebration
• Things to do and avoid

Discussion and Q&A

WHO SHOULD ATTEND
This is an analytical session which is suitable for senior technicians, engineers and managers and those who daily job involve solving technical, machines or process related problems.

TRAINER’S PROFILE
SABRINA LIM has a Bachelor in Engineering (First Class Honours) from The University of Sydney. She was attached to well-known American MNCs where she had hands-on experience in the Quality, Quality Systems and Process Engineering.

Her success in her career include ISO9000 recertification, taking responsibility for product transfer from the US, troubleshooting new product quality problems and involvement in in-process yield improvement programmes, developing training materials, calibration systems, new product specifications and standard operating procedures.

She has been involved in teaching and training for the past nine years and has conducted trainings in quality, quality systems and technical areas. Her hands-on experience in manufacturing as well exposure in training personnel from diverse industries in Malaysia and Singapore enables her to provide a good insight to troubleshooting process problems and improving overall quality as well as latest developments in the quality arena.


MS PF LAI has a Bachelor in Engineering (2nd Class Upper Honours) from The University of Malaya. She was attached to well-known Local Contract Manufacturing Company for the last 11 years where she had hands-on experience in the Quality, Quality Systems and Process Engineering.

Her success in her career include ISO9000 certification, TPM implementation, taking responsibility to develop quality systems for various procedures and involvement in in-process problem solving and yield improvement programmes, developing training materials, measurement and evaluation systems, new product specifications and standard operating procedures.

She has been involved in teaching and training for the past 11 years and has conducted trainings in quality, quality systems and technical areas. Her hands-on experience in manufacturing as well exposure in training personnel from diverse industries in Malaysia enables her to provide a good insight to troubleshooting process problems and improving overall quality as well as latest developments in the quality arena.

Below is list of more popular trainings she conducted currently:
1. 8D
2. FMEA
3. SPC
4. DOE
5. Practical Statistical Application in Industry.
6. Quality Tools

DURATION
2 days

COURSE FEE
Program 100% Claimable under SBL Khas and SBL Scheme
PSDC Members: RM 690/pax
Non-Members: RM 750/pax

*All prices listed above are subjected to GST effective 1st April 2015