7QC Tools for Continuous Improvement (QIT102)

02 August 2017 - 03 August 2017

INTRODUCTION
One of the greatest challenge to today’s industries and companies is how to change the way that employee work and raise their productivity and product quality. To achieve this, all employees must be well equipped with the right knowledge, tools and method to work towards process of continuous improvement.

The tool mentioned above is the basic 7 QC Tools and it is a MUST for all employees in any organization. A basic understanding and ability to apply the tools correctly and effectively will greatly enhance the effectiveness and efficiency of the employees. It is used as improvement and problem solving tools for daily production problems and issues. Hence the employees can make more contribution towards profitability and efficiency of the organization.

OBJECTIVES
After attending the course, participants should be able to:
• Appreciate the important of Quality in their daily work
• Apply the basic QC tools to solve some daily problems
• Using the QC tools correctly to bring improvement
• Deriving appropriate information from the data collected in the production lines or work areas

COURSE OUTLINE
MODULE 1: BRIEF INTRODUCTION TO QUALITY CONTROL & PDCA
• Definition of Quality and Control
• History of Quality Evolution in the world
• What is PDCA?
• Application of PDCA
• Detail steps for PDCA Methodology
   - Examples & Exercises

MODULE 2: INTRODUCTION TO SEVEN BASIC QC TOOLS
• What is 7QC Tools?
• Brief Introduction and Discussion on 7 tools application
• Correct 7QC Tools application
• Reasons for using the 7QC tools
• Appropriate Data Collection Techniques

MODULE 3: BRAINSTORMING – A CREATIVE PROCESS
• Critical Ingredients for proper brainstorming
• Proper and appropriate brainstorming process
• Rules and regulation for proper brainstorming process
- Workshop

MODULE 4: INTRODUCTION, APPLICATION AND DESCRIPTION ON CHECK SHEET OR CHECK LIST
• Types of Check Sheet and Check List
• Differences between Check Sheet and Check List
   - Exercises on Check Lists or Check Sheet

MODULE 5: INTRODUCTION, APPLICATION AND DESCRIPTION ON FISH BONE DIAGRAM
• Origin of Fish Bone Diagram
• Common mistakes of Fish Bone Diagram
   - Exercises on Fish Bone Diagram

MODULE 6: INTRODUCTION, APPLICATION AND DESCRIPTION ON PARETO DIAGRAM
• Development of Pareto Diagram
   - Exercises on Pareto Diagram

MODULE 7: INTRODUCTION, APPLICATION AND DESCRIPTION ON GRAPHS AND CONTROL CHARTS
• General Theory on Control Charts
   - Exercises on Graphs and Control Charts

MODULE 8: INTRODUCTION, APPLICATION AND DESCRIPTION ON SCATTER DIAGRAM
• Common mistakes of Scatter Diagram
   - Exercises on Scatter Diagram

MODULE 9: INTRODUCTION, APPLICATION AND DESCRIPTION ON STRATIFICATION
• Importance of Stratification
   - Exercises on Stratification

MODULE 10: INTRODUCTION, APPLICATION AND DESCRIPTION ON HISTROGRAM
• Common mistakes of using Histogram
• Exercises on Histogram

Questions and Answer and Closing Session

METHODOLOGY
The training will be conducted in the form of workshop, real life application with your factory in house data, lectures, video show, case studies of QC tools in solving problems. It will be fully interactive and two way communication from the instructor and participants.

WHO SHOULD ATTEND
This session is suitable for all supervisors, engineers, managers and those who are interested to know and use 7 QC tools to solve process related problems. Apart from above, the course also raises the employee’s quality awareness.

TRAINER’S PROFILE
MS JESSLYNN LEE MEE LIN, who has more than seventeen years of experience in training & development, is a corporate trainer for many organizations in Malaysia, Singapore, United States, Australia, China & Batam. She has lectured with various leading colleges and teaching institutes and her participants include Front-liners, Engineers, Executives and Supervisors from the corporate and private sector. She also conducts training programs for in-house and public programs for many organizations in Malaysia and overseas.

Ms Lee is currently a Global Learning and Development Manager for an international organization where she worked closely with all departments and all level of employees to ensure best quality product achieved to customers and all employees are fully trained. Ms Lee has been a HR practitioner for the last seventeen years.

She holds a MBA from University Portsmouth, UK and is a certified trainer from IPD, UK. She is also a certified Safety & Health Officer from NIOSH and certified trainer of IPC Revision D from IPC, Australia. Her training expertise includes Leadership Skills, Teambuilding, Motivation, Time Management Skills, Technical Report Writing, 7 QC Tools, Presentation Skills, Supervisory Program, Interviewing Skills, Stress Management, 5S Program, English Literacy Program, IPC Training, Clerical and Personal Development, Communication Skills and Safety & Health Program among others. She presents her courses based on her many years of first-hand training experience with staff at various levels and conducts her courses in both Bahasa Malaysia and English with ease. Her training is always lively and fun.


DURATION
2 days @9am-5pm

COURSE FEE
Program 100% Claimable under SBL Scheme
PSDC Members: RM 690/pax
Non-Members: RM 750/pax

*All prices listed above are subjected to GST effective 1st April 2015